Technical Support Engineer
Job Type: Full Time – Non-Exempt
Location: Raleigh, NC
At 6fusion, we are changing the landscape of IT economics. We operate in a fast-paced environment that’s both leading edge & exciting. We’re looking for individuals who have the entrepreneurial spirit and can help 6fusion achieve rapid growth in 2018 & beyond.
The Technical Support Engineer is the “voice of the company” as the initial recipient of incoming help desk issues. At the The Technical Support Engineer will analyze customer needs using critical thinking skills and expertise in IT to resolve customer issues and/or work with Sr. Engineers for escalation support. Throughout the resolution process the Technical Support Engineer will be the primary point of contact with the customer and provide timely updates and exceptional communication to ultimately ensure world-class customer service by being approachable and personable. The Technical Support Engineer also serves to support the higher-level Sr. Engineers and may be delegated special projects and assignments as determined by higher-level team members.
The Technical Support Engineer’s duties include but are not limited to:
6fusion provides members of the sales team with:
6fusion is standardizing the economic measurement of IT infrastructure, bringing together a global marketplace for buyers and sellers of IT infrastructure. 6fusion enables organizations to normalize IT infrastructure usage data to get a clear view of utilization rates, consumption patterns, and cost efficiencies.
6fusion turns raw data into powerful supply chain intelligence by applying modern analytics technology and practices to deliver meaningful benchmarks, comparisons and KPI’s that bridge the gap between Finance and Operations to save organizations time and money, whether you are a buyer or seller.
If this opportunity matches your interest and profile please send your resume and cover letter to firstname.lastname@example.org.
We thank all candidates for their interest, however, only those selected to continue in the hiring process will be contacted.
Learn more at www.6fusion.com.